Shipping policy
Any delivery or installation dates provided are estimates and are intended as a guide only. Although we will make every reasonable effort to meet agreed timescales, dates may occasionally change due to manufacturing schedules, weather conditions, site requirements, access issues or circumstances outside our reasonable control. Should there be a significant change to the proposed schedule, we will provide reasonable notice wherever possible. The Customer must ensure that suitable access and appropriate site conditions are available on the agreed installation date. Where installation is delayed or additional work is required due to inadequate access, incomplete preparation or unsuitable site conditions, additional charges may apply.
Risk in the goods will pass to the Customer upon installation or, where the Customer collects the goods, at the point of collection.
The Customer is responsible for ensuring that:
- The installation area is accessible, safe and suitably prepared;
- We are informed of any relevant underground services, structural issues, access restrictions or other site conditions;
- Any necessary permissions, consents or approvals have been obtained, including planning permission where required;
- Any requirements imposed by a local authority, property management company, homeowner association or other relevant body are complied with.
Lusso Verde cannot accept responsibility for delays, additional costs or damage resulting from the Customer's failure to meet these responsibilities.
No installation orders
All of our deliveries are kerbside, which means the courier will deliver your items to the nearest access point at the front of your property, usually a driveway. Our courier's insurance only allows them to enter the nearest access point of your property, and so this must be adhered to.
Shipping lead times can be found on the individual product pages, or feel free to contact us for a timeline.