Terms and Conditions
1. Introduction
Lusso Verde is the owner of this website.
When using this website you are agreeing to these terms and conditions. When using this website you are bound by these terms and conditions.
2. Sale of goods via this website
Lusso Verde supply all the goods advertised on this website. 95% of all deliveries are carried out by our dispatch staff. Occasionally a courier company will be used to fulfil our commitments, for example TNT.
3. Changes to the terms and conditions
Our terms and conditions are subject to amendment. Revised terms and conditions will be submitted on our website for at least 14 days before they become effective. Continuing use of TLusso Verde website will bind you to the revised terms and conditions at the effective date.
4. Use of our website
Any content which Lusso Verde produce is intended to be helpful however we cannot guarantee that it is accurate or up to date. Before acting on such information, you must make your own appropriate enquiries including as to its accuracy and suitability for your purposes and take appropriate professional or other advice. You rely on such information at your own risk.
We cannot guarantee that the website will be uninterrupted or faultless but will endeavour to fix errors when we become aware of them.
We reserve the right to suspend this website for repair, maintenance, improvement or other technical reason.
5. Intellectual property rights
All trade marks, logos, graphics, images, photographs, animation, videos, text and software used on the website are our intellectual property or that of the Seller or our other business partners. For the purposes of your personal use only, you may view such content on your screen and print a single copy. You may not otherwise retrieve, display, modify, copy, print, sell, download, hire or reverse engineer (unless permitted by applicable law) or use such content without our specific prior written consent.
If you publish any Content on our website, you grant us worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our website.
6. Restriction of our liability
Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited.
You must give us a reasonable opportunity to remedy any matter for which we are potentially liable before you incur any costs remedying the matter yourself.
Very important: If you are a customer (i.e. not acting in the course of a business), we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
- There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
- Such loss or damage is not a reasonably foreseeable result of any such breach;
- Such loss or damage is caused by you, for example not complying with this agreement; or
- Such loss or damage relates to a business.
Very important: If you are a customer (i.e. not acting in the course of a business), you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).
The following clauses apply only if you are in business.
- To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
- Our liability of any kind (including our own negligence) with respect to our website for any one event or series of related events is limited to the total payments made by you via this website in the 12 months before the event(s) complained of.
- In no event (including our own negligence) will we be liable for any:
You will indemnify us against all claims any liabilities directly or indirectly related to your breach of this agreement.
- Economic losses (including without limit, loss of revenues, profits, contracts, business or anticipated savings):
- Loss of goodwill or reputation;
- Special, indirect or consequential losses, or
- Damage to or loss of data (even if we have been advised of the possibility of such losses).
This agreement constitutes the entire agreement between us with respect to its subject matter and supersedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability of misrepresentation relating to the terms of this agreement is excluded.
7. English Law
These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.
8. General
We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it can’t be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.
9. Complaints
If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these terms and conditions.
10. Delivery, Access and Installation
Delivery and, where applicable, installation services are provided by Lusso Verde throughout the UK.
It is the customer’s responsibility to ensure that adequate and safe access is available at the delivery address, including suitable doorways, stairways, lifts, or pathways to enable the safe and efficient delivery and installation of goods.
If access is restricted, unsafe, or otherwise unsuitable for installation, our delivery team will complete the delivery to the nearest safe point only. In such circumstances, Lusso Verde will not be responsible for completing the installation service, and the delivery will be considered fulfilled.
Where specialist equipment such as a crane or hoist is required to complete delivery, the cost and arrangement of such equipment are the sole responsibility of the customer.
If re-delivery is required due to access restrictions, missed appointments, or failure to arrange suitable equipment, additional charges will apply.
Goods become the customer’s responsibility once delivered to the agreed address.
11. Cancellations and Returns
All orders placed with Lusso Verde are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you are a consumer (not purchasing in the course of business), you may cancel your order within 14 days of delivery unless the goods have been made to order, customised, or specially imported into the United Kingdom.
Made-to-order, customised, or specially imported goods are non-returnable and non-cancellable once the order has been confirmed in writing or production has commenced.
If an installation service has been carried out, the right to cancel no longer applies as the goods will no longer be in their original new condition.
To request a cancellation for eligible items, you must notify us in writing by email or letter within the 14-day period. Goods must be returned in their original condition and packaging within 14 days of cancellation.
The cost of returning goods is the responsibility of the customer, and a restocking charge of 10% of the item value will be applied to all accepted returns.
Refunds, where applicable, will be processed within 14 days of the goods being received and inspected by our warehouse team.
If the original delivery was chargeable, delivery charges are non-refundable.
This clause does not affect your statutory rights relating to faulty or damaged goods.
Our returns policy:
Items that have been manufactured to the customer's specifications in terms of size, finish, or upholstery colour cannot be returned. This policy adheres to section 13 of the Consumer Protection (Distance Selling) Regulations 2000 and section 28(b) of the Consumer Contracts Regulations 2013. These "customized" items are defined as those specially made based on the customer's chosen size or finishes, and are set into production accordingly. If your order arrives damaged or faulty, we will promptly create and deliver a replacement.
Before confirming your order, ensure that the item and chosen finish align with your requirements. Please be aware that alterations to the order cannot be made once production has commenced, or if discrepancies arise post-delivery, unless the provided item or specifications differ from the order confirmation. Additionally, it's essential to verify property access, considering dimensions for doorways, stairwells, and intended spaces, as delivery is based on this assessment. Please note that Lusso Verde is not accountable for this aspect of the order process.
Should you wish to initiate a return or exchange for a standard product without specified finish options, kindly get in touch with us within 14 calendar days from receiving your order. The return or exchange of goods must be completed within 14 calendar days after cancellation. It's important to note that Lusso Verde cannot assume responsibility for items that are not returned following the guidelines provided below.
The item you intend to return should be in pristine, unused condition, accompanied by its original packaging and attached product tags. "New and unused" denotes that the item should be devoid of any marks or indications of wear. We cannot accept items that show any signs of being used; in such instances, the item will be returned to the purchaser. You have the option to return goods to our warehouse, or if necessary, we can coordinate the collection of the unwanted product at your expense. The responsibility for the cost of returning any unwanted products lies with the buyer. Kindly retain all original packaging and take care to repackage the item securely for transit. Additionally, it's the buyer's responsibility to insure the goods during transit.
In cases where items are sizeable or delicate (as evaluated by Lusso Verde, we maintain the right to appoint a specialized furniture handler for the return transportation, with the associated cost transferred to the Customer. This transportation charge will apply whenever the Customer agrees to a returns collection date but subsequently fails to adhere to it.
The accurate value of all returned, unwanted products will be credited to the original purchaser's credit or debit card, minus any pertinent collection charges, within 14 days from our receipt of the return. If you wish to exchange your order, the same procedure and guidelines apply. However, if needed, collection and re-delivery charges will be applicable, along with any necessary revised payments.
In the event that your order arrives in a damaged or faulty condition, please notify us promptly after receiving the goods. Claims for replacements of damaged or missing items cannot be processed after 1 day; the manufacturer's standard warranty for faulty goods remains valid beyond this period.